I have never sent a letter before on service I received, but I feel compelled to write this time. I found Lowvarates through an online search and although I was a bit dubious about looking for a lender on line, I decided to give it a try, they contacted me right away and explained everything about VA Loans, they even encouraged me to shop around stating they could give me the best rate and the best service. And to my surprise, they were right. They answered all of our questions timely and even if I emailed them on a weekend, I received an answer. I could hardly believe it, they gave us their personal phone numbers and more importantly if you asked them a question they answered it in a way that was easy to understand. I especially liked the fact they would email or call to keep me updated on where we were in the loan process so I was never wondering what was happening. I have told everyone I know they should use Lowvarates for VA Loans. I wanted to write you this morning and tell you how they made us feel like we were their most important client even though I am sure they have many others.